Help center
Step-by-step guides for every feature and setting in WhatsApp Business Agent Studio. Pick a section below, or jump straight to a topic from the sidebar.
The feature has not been released for general availability. To enable it for your WABA, an admin must accept the terms and conditions from Meta Business Manager.
https://business.facebook.com/latest/whatsapp_manager/business_ai?business_id={Business ID}&asset_id={WABA ID}Replace the placeholders with your own IDs. If the page loads and prompts an admin to accept the T&C, your WABA is eligible for the Beta. See Picking a business and phone for the full walkthrough.
Getting started
what the product is and the core concepts.
skills, knowledge, connectors, tools, and evals, plus how they fit together.
explore every screen with seeded data and no Meta access token.
the Meta accounts, phone numbers, and setup you need.
how to mint a token in Meta Business Suite and rotate it safely.
install, configure, and boot the app locally.
how the login screen works.
choosing which WABA and phone number to work on.
eligibility checks, the onboarding checklist, and the one-agent-per-channel rule.
remove the WhatsApp agent from a phone number and the WABA-disconnect side-effect.
what the block banner means and how to unblock the dashboard.
Configure your agent
the entity dashboard and the sidebar groups.
rollout, handoff, follow-up, and AI audience.
description, contact, and policies.
authoring, CSV bulk operations, templates, and AI drafting.
design guide for titles, descriptions, action bodies, and fallback handoffs.
rich-message components (carousels, CTAs, flows, images, lists, locations) the agent can send.
rolling token caps scoped to the Business Manager.
uploading documents the agent can use.
URL management with CSV import and export.
question and answer pairs with CSV support.
consumer phone numbers that gate the audience.
external APIs and the template gallery.
create a connector and tools in one step from a YAML or JSON spec file.
how to swap API keys, OAuth secrets, and certificates.
where to get the key, where it goes, and rotation.
Connected App setup and token exchange.
client certificates, CSRs, and rotation.
24-hour stats and top failure patterns.
building tool operations on a connector.
design guide for tool descriptions, parameter shapes, and required flags.
draft FAQs, skills, and connectors from a Markdown or text file.
Ship and operate
the WhatsApp-style bubble UI for sanity checks.
regression tests against the live agent.
running Meta eval cases and inspecting results.
inspect LLM and tool steps for a consumer's most recent conversation.
triggering partner-defined events and watching status.
releasing or passing control to a human agent.
receiving Meta events on the live stream page.
a free-form request builder scoped to a phone.
Advanced
the JSON bundle for promoting configs across phones.
block writes for demos and shared browsers.
inspecting recent client calls.
Claude Agent SDK or any OpenAI-compatible endpoint.
how to browse the API reference inside the app.
Light, Dark, and System modes.
Recipes
end-to-end walkthrough that stitches skills, connectors, and settings together.
triage skill, handoff, and never-promise-a-refund safety net.
HubSpot walkthrough with adaptation notes for Salesforce, Zoho, and Pipedrive.
Shopify connector plus tools and skill for the "where is my order?" flow.
Calendly connector plus book, cancel, and reschedule skills.
Migration
Reference
the go-live gate covering config, testing, observability, safety, and rollback.
daily and weekly checks, what each signal means, and what alerts to set.
where the token lives, the single-proxy hinge, and threat model summary.
how the token is kept private and how webhooks are verified.
GDPR posture, Meta ToS, retention, third-party data flows.
the one-shot script and pre-built ZIP flow.
fastest path to a public URL.
dedicated VM with regional control.
managed container without a Dockerfile.
full control on your own hardware.
common problems and how to fix them.